Use Case and Mockups

In order to gain a clearer picture of the overall website on how it has to look and behave, I wrote a simple Use-Case that describes how the application will be used by a customer:

The Customer wants to book the instructors for him and his family during their winter holyday. For this reason he searches the website of the local skiing agency in order to find an email address or a telephone number. Surprisingly he finds that it’s possible to book directly online the instructors, for his preferred period of the winter season. Thus from the welcome page he decides to register on the website and to take advantage of the service. He has to provide some of his personal data, included his bank account number (or his credit card number). After the registration process he is able to book the hours, choosing the date, the preferred time, the discipline, the number of people and the preferred instructor. This reservation is added to his shopping cart. The customer decides to add another extra hour only for himself so it repeats the previous process adding the reservation to his shopping cart. The subtotal is obviously updated. He finally decides to proceed to checkout. In the checkout page, customer views the total cost and the summary of his order. If he agrees to the skiing agency policy then the order is processed and the customer is taken to a confirmation page which provides some additional information on his order.

I also started to create mockups for static pages of the website, accessible directly from the address bar of the browser and without the login process. For those who ignore what a mockup is, here a useful link http://usabilita.blogosfere.it/2008/12/e-fatti-un-mockup-del-sito.html.